Once you have selected a carport for installation there are a number of factors that can take place to ensure a smooth and successful installation takes place, or on the other hand an occurrence could happen that will not leave the customer with the experience of complete approval regarding the installation process resulting in a carport complaint. This can be at the responsibility of either the manufacturer or sometimes even the customer and it may even involve a misunderstanding or intercommunication matter based on the understanding of terms. This article is written so you can see the many activities that take place when ordering a carport so that you may know how to avoid a carport complaint.
One of the key factors that often leads to carport installation complaints are an issue with the scheduling or rescheduling of the installation and if the customer doesn’t take the necessary steps to ensure a safe installation site. It is up to the customer to make sure that the installation site is level ground, and if not it should be taken care of before the crew arrives. If the ground isn’t level then the crew will have to do extra work before the carport can be installed, and may have to charge the customer for leveling the job site which could be an expense the consumer didn’t expect. This extra time taken on one job could cause the crew to be late on another job scheduled that day which is why the crew must work on a timely basis if it is going to satisfy all the customers that are scheduled for installation.
When it comes to the scheduling or carport installation there are many variables that are considered by the manufacturer to create a reasonable time frame for deliveries and installation. Some of the things they take into consideration include: the order Size, the region the order is Being Delivered to, the route needed to be taken to the to the delivery installation, special custom orders, experience of the crew available, and the time the order was placed.
These items for the manufacturer are known variables. They can easily create an effective schedule within their own knowledge to ensure deliveries are made quickly and without many problems. These, however, are not the only variables that can affect the delivery of carport orders or installation. It is the unknown variables that most customers are unaware of, that cause them to give negative carport installation reviews or carport complaints.
These unknown variables can include poor weather conditions that make transport difficult, equipment malfunctions that slow down job time, installation site issues that evolve which were previously unknown by the installers, human failure to respond to difficulties on the job, or transport that were unable to adapt and regain lost time, and finally customer delays that lead to extra time at the job site.
Since the manufacturer typically schedules multiple carport installation on the same day it is incredibly difficult to compensate for these unknown variables. In scheduling carport installations on the same day it helps keep cost down for the customer, but the customer often does not take into consideration these unknown variables when they are asked to reschedule or their delivery gets pushed backed a few hours.
The weather often is the main factor that can hinder the delivery and installation of a carport. Heavy winds, snow, rain storms and other severe weather condition can all impact carport installations. The weather is often the cause for installation to have to be rescheduled and this often leads to an unhappy customer.
Customer’s themselves can play a role in the hindrance of the timely delivery and installation of carports. While the crew may be ready to start the installation sometimes it is the customer who is not on site to guide them to where they need to start the installation process.
When one customer is running late this can push back all the others orders that are schedule for that day. The customer also often times, does not fully understand or comply with the agreed requirements to ensure a secure and safe carport installation. When a carport is being installed it needs to be installed on level grounds and to ensure the safety of the crew and easy setup of equipment the area needs to be clear of any obstruction. Many times the customer does not understand what level actually means and often times expects the crew to work around items that are in their way.
Although there are a number of unknown variables that can cause a poor carport review most often it is due to unforeseen circumstances that have little to do with the capabilities of the manufacturer or the quality of the product. At Gatorbackcarpots.com we do all that we can before and after the sale to ensure that a problem does not occur, or obstacle arrive that could have been avoided. That means that we take the proper steps in communication to ensure procedure occurs as expected.
This communication begins with the following processes:
- taking the time to explain product names, and construction terms to customers so that what they are asking for is what they are truly seek in a carport product
- double checking the purchase orders to ensure they are without error
- Maintaining an effective scheduling department that has the capacity to respond to all conditions such as weather to route and re-route crews as possible changes take place
- Maintaining constant communication with crews determining location, and ensure jobs completed in timely manner
- Follow up to ensure customer satisfaction
